DDA



Kate Bull originally created the first set of guidelines for access and inclusion for
everybody within a retail environment in 1992. These have subsequently help form the retail
requirements of the current DDA legislation. 

Ctwb. Ltd now acts a programme manager for Marks and Spencer Plc, for the
implementation of store upgrades for DDA. This work includes commissioning customer focus
groups, conducting full reviews of new shop fit schemes and working closely with a variety of
governmental and legal bodies to safe guard M&S’s compliancy.

Southbank Centre (2007)

Customer service at Lewis & Hickey (2004)

East Stores


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